Before You Order Personalized Gifts | Purple Ladybug Decor

Thank you so much for considering a personalized piece from Purple Ladybug Decor 💜
Because each item is custom‑made just for you, please take a moment to read the information below before placing your order. This helps ensure your experience is smooth and your finished piece is exactly what you’re hoping for.

Personalized & Made to Order

All items are made to order and personalized based on the details you provide at checkout.
Once your order is placed, I begin preparing and stitching your piece specifically for you in my Ontario studio 🍁

Because of the custom nature of these items, changes cannot be made once stitching has begun.

Entering Your Personalization Details

When placing your order, please:

• Enter names, dates, and wording exactly as you would like them stitched
• Double‑check spelling, capitalization, and spacing
• Review your details carefully before submitting your order

👉 I stitch personalization exactly as provided, so accuracy is very important.

If you’re unsure about wording, layout, or style, feel free to message me before ordering — I’m always happy to help.

Proofs & Design Layouts

Unless otherwise stated, proofs are not automatically sent before stitching.

• If you would like a proof, please request one at checkout or before placing your order
• Proof requests may add a small amount of time to processing

Once a proof is approved, the design will be stitched exactly as shown.

Colors, Fonts & Variations

Please note:

• Thread colors may appear slightly different due to screen settings and lighting
• Handmade embroidery may have small, natural variations — this is part of what makes each piece unique
• Font sizes and spacing may vary slightly depending on the length of the name or text

Every effort is made to ensure your finished item is balanced, beautiful, and professionally stitched.

Processing Times

Each item is carefully created to order.
Current processing times are listed on each product page and may vary depending on order volume and customization details.

If you need your order by a specific date, please reach out before ordering to confirm availability.

Shipping Information

• Orders ship from Ontario, Canada
• Shipping is available across Canada and the United States
• Delivery times vary by location and shipping method

Once your order ships, you’ll receive tracking information where available.

Returns, Cancellations & Changes

Because items are personalized:

• Personalized orders are final sale
• Cancellations or changes are not possible once stitching has begun

If there is an issue due to an error on my end, please contact me and I’ll be happy to help resolve it.

Questions Before Ordering?

If you have questions about:

• Custom requests
• Fonts or colors
• Gift suitability
• Turnaround times

Please don’t hesitate to reach out before placing your order. I want you to feel confident and excited about your purchase.

Thank You

Thank you for supporting handmade and choosing a personalized piece from Purple Ladybug Decor.
Every order means so much, and it’s truly an honor to help create gifts that tell meaningful stories 💝